FAQ

– FAQ –

General questions

  • You are very welcome at Nanea! But please register for each lesson and each course/workshop beforehand. There are only a limited number of spots available.

    If you would like to train with Nanea on a regular basis, please register for our online booking system.

    If you rarely visit Nanea (e.g. you’re on holiday here), you can just send us a text message or call us on mobile +41 79 176 37 03 to sign up.

    We are looking forward to seeing you!

  • Nanea works with the booking system fitogram. It allows you to book or cancel your lessons and courses anytime, anywhere via smartphone, tablet or PC and you can also see where spots are still available.

    If you already have a fitogram account, e.g. from another studio using the same booking system, all you need to do is log in.

    If you do not have a fitogram account yet and are new to Nanea, you have to register once. This is very easy and of course free of charge.

    This is how you do it: 

    Step 1: In the Nanea timetable you can see the current lessons, courses, workshops, etc.

    Step 2: Select the desired offer you would like to sign up for and click on «Book».

    Step 3: You will now be taken to the course overview where you can opt for a subscription or a single entry. Click again on «Book».

    Step 4: To complete the booking, you need a fitogram account. If you don’t have one yet, you can now enter your first name, last name, your email address and a password in the lower part of the page.

    Step 5: Once you have registered, you can choose the payment method you want to use to pay for your subscription or single entry (e.g. PayPal and others). Then you complete your registration by clicking on the button «Order now». Done!

    With your fitogram account you can now book, manage and partly even cancel lessons, courses and workshops of Nanea.

  • You can register online until 2 hours before the beginning of the lesson.

    This is how you proceed:

    Step 1: In the Nanea timetable you can see the current lessons.

    Step 2: Select the desired lesson by clicking on «Book».

    Step 3: You will now be taken to the course overview where you can opt for a subscription or a single entry. Click on «Book» again.

    Step 4: To complete the booking, you need a fitogram account. If you don’t have one yet, you can now enter your first name, last name, email and a password in the lower part of the page. Otherwise you log in now.

    Step 5: Once you have registered (or logged in), you can now choose a payment method to pay for your subscription or single entry (e.g. PayPal and others). Then you complete your registration by clicking on the button «Order now». Done!

    Every booking will be confirmed by email.

  • You can register online until 24 hours before the beginning of the course/workshop.

    This is how you proceed:

    Step 1: If you receive the Nanea Newsletter, you can either register directly for a specific course/workshop using the link in the newsletter or select a course/workshop in the Nanea timetable.

    Step 2: You will then be taken directly to the desired course in the booking system and select it by clicking on «Book».

    Step 3: Now you are in the course overview where you can book a subscription or a single entry. Click on «Book» again.

    Step 4: To complete the booking, you need a fitogram account. If you don’t have one yet, you can now enter your first name, last name, your email and a password in the lower part of the page. Otherwise you log in now.

    Step 5: Once you have registered (or logged in), you can now choose a payment method to pay the course fee (e.g. PayPal or others). Then complete your registration by clicking on the button «Order now». Done!

    Your booking will be confirmed by email.

    Registration for a course or workshop is always binding. Please also refer to the cancellation policy in our General Terms and Conditions (AGB).

  • A limited number of spots are available for all Nanea offers. Once this is reached, you will be placed on a waiting list and will be notified as soon as a spot becomes available in the requested lesson or course/workshop and you can move up. Until then you don’t need to do anything.

    If a spot becomes available in the desired lesson or course/workshop, you will automatically be registered for it and will receive confirmation by email. So if you end up on the waiting list, check your mailbox from time to time.

  • Private lessons (personal trainings) cannot be booked online. Please make an appointment with Nanea. You can reach us by email or phone +41 79 176 37 03.

  • After you have successfully registered for a lesson or course/workshop, you will receive a confirmation by email. In this email you will find a calendar icon called «Booking.ics». Click on this icon to integrate the appointment into your calendar.

    Note: The appointment is autonomous. If you (or Nanea) have to cancel the appointment, the appointment must be manually removed from your calendar.

  • You are already subscribed to a lesson and wish to unsubscribe? This can be done online until 2 hours before the beginning of the lesson.

    This is how you proceed:

    Step 1: Log in under your fitogram account.

    Step 2: At the top right you can generate an overview of all your appointments or orders. Now click on the lesson you want to cancel.

    Step 3: To book a new date instead of the date you want to cancel, simply click on «back» and select the new date in the calendar. If you have a subscription, it will now be displayed under «Subscribe with». To register for the new appointment with an existing subscription, simply click on «Book». Alternatively, you can also buy a new, additional product (e.g. single entry or new subscription) here and then register with it (appears under «Register with») by simply clicking on «Book».

    Step 4: If you now go to the «Dates» tab at the top right, you can see your bookings.

    Step 5: If you do not want to book a new or different date, you can simply click on «Cancel» and your subscription will again be credited with a credit/point.

    Important: Please note that you can only opt out without charge online up to 2 hours before the beginning of the lesson. In case of cancellation at short notice (e.g. verbally or by SMS) or in case of no-show, the lesson will be fully charged.

  • Registrations for courses and workshops are generally binding. Cancellations or changes of bookings must therefore be made in writing. You can send us an e-mail.

    The following cancellation conditions apply:

    • Cancellation up to 7 days before the start of the course or rebooking: Fee of CHF 50.
    • Cancellation less than 7 days before the start of the course, in case of cancellation or no-show: 100% of the course costs.

    A reimbursement of course fees will only be given in case of illness or accident and only upon presentation of a medical certificate. Nanea reserves the right to refund the course fee in the form of a credit.

    Please also read our General Terms and Conditions (AGB).

  • Registrations for a private or personal training are generally binding. A cancellation must therefore be made at least 24 hours before the date. In case of a cancellation at short notice or no-show, the costs will be charged in full.

    Please also read our General Terms and Conditions (AGB).

  • Yes, you can find it here.

  • You can either register for a lesson in the Nanea timetable and then directly choose the appropriate subscription.

    If you would like to buy a subscription independently of a course registration, simply go to the Nanea timetable and click on the «Prices» button in the top left corner of the drop-down menu. There you can choose your subscription and pay directly.

    Please note that the validity of the subscription starts with the date of purchase.

  • Here you can find an overview of all subscriptions with validity and prices.

  • In the event of illness or accident and upon presentation of a medical certificate, the validity of a subscription can be extended. The same applies to longer journeys or for compelling professional reasons. Please apply for extensions in writing and by email before the start of your absence. There is no general entitlement to an extension. Retroactive prolongations of subscriptions are not possible.

  • Yes. Find out what you enjoy the most! A trial lesson costs less than a single entry and can therefore only be purchased once and only by people who have not yet attended regular lessons at Nanea and do not have a subscription.

    You can book the trial lesson directly via the Nanea timetable on the website by selecting the desired lesson and then choosing the trial lesson instead of single entry. You can also pay directly through the booking system (or later at the studio).

    If you don’t have an account for the booking system yet or don’t want to get one, you can register for a trial lesson via text message (+41 79 176 37 03) or email.

    We are looking forward to seeing you!

  • Yes, give away movement! You can not yet order and pay the vouchers online at the moment. Simply send us an email with the desired amount, the recipient and billing address. We will gladly send the lovingly wrapped voucher to your desired address.

    A voucher from Nanea is definitely a moving gift!

  • Yes, we are active members of the «Berufsverband für Bewegung und Gesundheit Schweiz» (Swiss Association for Health and Physical Activity) and are therefore recognized by most health insurance companies. Please contact your health insurance company for information on cost sharing. If you wish, we can issue a certificate for your health insurance company to reimburse the course costs.

  • Insurance is in the responsibility of the participants. If you train with Nanea, you are fully responsible for yourself and for an adequate insurance coverage.

  • There are usually no group lessons on public holidays. Holidays do not entitle you to extend your subscription.

  • Basically yes. However, Nanea reserves the right to close the studio for holidays and further education of the trainers. This will be announced in good time.

    If the studio remains closed due to holidays or further training, the subscriptions are automatically extended for the duration of the closure.

    Nanea Pilates also reserves the right to adjust or reduce the offer in the off-season.

  • Register right here.

  • You can unsubscribe from the newsletter list at any time and without giving reasons. In each newsletter you will find a link at the bottom to unsubscribe from the list.

  • The protection of privacy is very important to Nanea. Based on Art. 13 of the Swiss Federal Constitution and the data protection provisions of the Confederation (Data Protection Act, DSG), every person is entitled to the protection of his or her privacy and to protection against the misuse of his or her personal data. Nanea complies with these provisions. Personal data is treated strictly confidential and is neither sold nor passed on to third parties.

    In close cooperation with our hosting providers, we endeavour to protect the databases as best as possible against unauthorised access, loss, misuse or falsification.

    When you access our website, the following data is stored in log files: IP address, date, time, browser request and generally transmitted information about the operating system or browser. This usage data forms the basis for statistical, anonymous evaluations, so that trends can be identified, on the basis of which we can improve our offers accordingly.

    You can find the complete privacy statement of Nanea here.

  • Graubündner Kantonalbank, 7002 Chur
    IBAN: CH41 0077 4010 3650 8730 0
    Account: 10 365.087.300
    SWIFT/BIC: GRKBCH2270A
    BC no.: 774
    In favour of: NANEA Pilates, Franziska Clavadätscher, Vietta Provizel 2, 7505 Celerina

Questions about Pilates

  • Pilates is a holistic body workout that focuses on the so-called «powerhouse» – the deep muscle groups of the abdomen, back and pelvic floor. These provide stability and an upright posture. Pilates is trained either on the mat or on equipment. At Nanea Pilates all group lessons take place on the mat. The movements are fluid, controlled and carried out with rather few repetitions, so that muscles and joints are spared. Conscious, calm breathing plays an important role. It promotes blood circulation in all structures, relieves tension and helps to become more stress-resistant and balanced in everyday life. Therefore not only yoga, but also pilates can be called a training for body, mind and soul. With regular training pilates leads to a new body awareness. The pilates method was developed at the beginning of the 1930s by the German Joseph H. Pilates.

  • Pilates knows no age! Since the training can be adapted to the needs and fitness level of the participants, it is suitable for people of all ages – even those who have done little sport so far. Pilates not only helps to improve fitness, mobility and posture, it is also a useful supplement to other sports. And of course women and men are equally welcome!
    Last but not least, Pilates is also suitable for pregnant women. Pilates helps to minimize discomfort during pregnancy and supports the body’s own recovery processes after childbirth.

  • No (see also «Who is pilates suitable for?»). However, you should have the desire to perceive your body in a focused way and to work with and on it with precision and control. In addition, you should be open to certain breathing patterns and exercise sequences and be open to corrections from your trainer. With a little patience, decisive, long-lasting changes are possible.

  • If you train pilates regularly, you will soon change your movement and posture habits, because pilates

    • leads to an upright, relaxed posture
    • strengthens your deep-lying, stabilizing abdominal and back muscles
    • strengthens your pelvic floor muscles
    • helps you achieve a smooth body
    • promotes your body awareness
    • improves your coordination
    • helps you to have a positive charisma
    • contributes to more serenity and stress resistance in everyday life
  • The more often you exercise, the faster you will see results. That is what pilates training has in common with all other sports. But even if you train only once a week, you can enjoy and feel the benefits of the training. For a faster start, it is best to train an hour twice a week. Alternatively, you can do individual exercises at home for yourself. If you train pilates regularly, you will quickly feel the changes and will not want to miss the training anymore!

  • It is best to wear comfortable, close-fitting clothing that makes you feel comfortable. We train barefoot (the Nanea Studio has floor heating) or in non-slip socks. Please bring a large towel for your mat and, if you like, a water bottle. High quality pilates mats are available for all students in the studio. If you prefer to train on your own mat, you are welcome to bring it with you.

  • A pilates group lesson usually lasts 60 minutes.

  • Usually max. 8 persons per group lesson.

  • Sure. If you want to work on your personal topics, achieve concrete goals or deepen your pilates practice, a private training is very suitable. In one-to-one training, you decide when and how often you want to train. You benefit from an individual training that is tailored to your needs and can be supplemented with small equipment as needed. A personal training is also suitable for those who have never done pilates before and want to learn it from the ground up. In the individual training you will learn the pilates principles and everything you need to know about the pilates method. Generally private lessons take place in the Nanea Studio. Other locations on request.

  • Yes, Nanea offers a special, adapted pilates training for pregnant women, the «Prenatal Pilates» lessons. Pilates is a very good way to stay active during pregnancy and to feel healthy, mobile and balanced until birth. Pilates helps to minimize discomfort during pregnancy, increase well-being and promote self-confidence during childbirth. A lighter birth and a shorter recovery time afterwards are also supported by regular training.
    It is recommended to start pilates as early as possible in pregnancy. From the 12th week of pregnancy or after a successful first trimester test, you are welcome!

  • It is important to allow the body enough time for rehabilitation during an acute phase of injury. Pilates is then possible with special exercises. Individual training is better suited than group training.
    In any case, it is important that you discuss this with your physician before starting training. Please always inform Nanea in detail about your state of health.

Questions about Yoga

  • Yoga is a way to the inner center – a way to unite body, mind and soul. Yoga was originally a purely spiritual path. The many asanas (body postures) developed only in the course of time. In the western world, the positive effects of yoga on our well-being have shaped today’s understanding of yoga. Today, movement, relaxation and meditation exercises are combined to improve the interplay of body, mind and soul with the support of the breath. Yoga is not a religion, it is a philosophy of life. More and more people today use yoga as a balance to their daily burdens: Decelerate for a moment while the world out there continues to spin. If we allow it, yoga touches every area of our lives over time and changes us lastingly.

  • Hatha Yoga is its own form of yoga. Hatha means «sun» (ha) and «moon» (tha), which symbolize the opposites, e.g. male and female, day and night, activity and rest, giving and receiving. Hatha Yoga wants to harmonize these opposites so that the mind can become still and clear. And this in turn leads to balance between body, mind and soul. Modern yoga practiced in the western world is mostly based on Hatha Yoga, from which many different yoga styles have developed. At the moment Nanea does not offer Hatha Yoga lessons.

  • Ashtanga Yoga is a dynamic and powerful yoga method. The asanas (body postures) are practiced in a coordinated order with smooth transitions, with the breath playing the leading role. The interplay of breathing, body and mind makes Ashtanga Yoga a meditation in movement.

    You practice Ashtanga Yoga at your individual level. You will become stronger, more agile, but also more balanced and resilient, thereby increasing your quality of life. Basically no previous knowledge is necessary, but yoga experience is an advantage.

  • «Back Yoga» is the key to more mobility in the spine. It is a gentle, mild and yet effective back training that helps to relieve tension, relieve back pain or strengthen your back. «Back Yoga» combines special exercises from classical yoga with findings from research into the causes of back pain and thus leads to a healthy back and more stability in the body. «Back Yoga» is suitable for all ages and can also be practiced by beginners and less agile people.

  • Yoga gives you a good body feeling! The positive effects of yoga include tight muscles and high flexibility of the body. But yoga can do much more, because yoga

    • improves your concentration
    • promotes your patience in everyday life
    • detoxifies your body
    • strengthens your self-confidence
    • contributes to a more balanced hormonal balance
    • makes you feel like you’re grounded.
    • stimulates your creativity
    • and not least sharpen your intuition

    Isn’t that wonderful? And the best thing about it: You only need a mat to practice yoga…

  • The more often you practice, the more you will benefit from the positive effects of yoga. To begin with, it is enough to attend one yoga lesson 1-2 times a week. If you are more advanced, you can of course integrate your yoga routine into your everyday life and practice it at home. More important than the frequency, however, is that you practice yoga mindful and with patience. Those who approach it too ambitiously will not necessarily only benefit. Try what works best for you.

  • It is best to wear comfortable clothes in which you feel at ease. We train barefoot (the Nanea Studio has floor heating) or in non-slip socks. Warm socks and a jacket can be pleasant for the relaxation phases. Please bring a large towel for your mat and, if you like, a water bottle. High-quality yoga mats are available for all students in the studio. If you prefer to train on your own mat, you are welcome to bring it with you.

  • A yoga group lesson usually lasts 75 minutes.

  • Sure. Would you like to have a yoga practice that is tailored to your needs? Then a one-to-one training enables you to go deeper and learn more easily. Deepen your yoga practice through the targeted support of a trainer and thus expand your skills. The individual training is also suitable for those who have never done yoga before and would like to learn it from the ground up. Generally private lessons take place in the Nanea Studio. Other locations on request.

  • Basically yes. With the group lessons «Prenatal Pilates» Nanea offers a special, adapted training for pregnant women, in which both pilates and yoga elements are incorporated. Pilates and yoga are very suitable for staying active during pregnancy and feeling healthy, mobile and balanced until birth. Pilates and yoga help to minimize discomfort during pregnancy, increase well-being and promote self-confidence during childbirth. This also supports easier birth and a shorter recovery period afterwards.
    It is advisable to start training as early as possible in pregnancy. From the 12th week of pregnancy or after a successful first trimester test, you are always welcome at «Prenatal Pilates»!

  • It is important to give the body enough time for rehabilitation during an acute phase of injury. Yoga with specially designed exercises is then possible. Individual trainings are better suited than group lessons. In any case, it is important that you discuss this with your physician before starting training. Please always inform Nanea in detail about your state of health.


Do you have any more questions?

We look forward to hearing from you.