– FAQ –

General questions

  • Welcome to Nanea! 

    Please register for every lesson and every course/workshop. There are only a limited number of spots available. Therefore there is no drop-in at Nanea.

  • Nanea works with the Eversports booking system. This allows you to book or cancel your lessons and courses anytime and anywhere via smartphone, tablet or PC and also see where spots are still available. 

    If you already use Eversports (e.g. from another studio or sports provider), log in, find Nanea Pilates and you’re ready to book.

    If you don’t use Eversports yet, you can either register directly on our website in the timetable or download the Eversports app here.

  • Proceed as follows: 

    1.  Search for your desired lesson in the timetable and click on it.

    2.  The lesson will be displayed in detail. Now click on the «jetzt anmelden» (register now) button.

    3.  If you are not yet registered or logged in, you will now be asked to do so. You will need your e-mail address and password.

    4.  You will now be asked how you would like to participate. Select your desired product here (if you have a subscription, it will be displayed here) and click on the «weiter» (continue) button.

    5.  Now select your payment method and finalise the purchase. 

    After completing the booking, you will receive a booking confirmation by e-mail.

    If you have purchased a new product, you will also receive the corresponding invoice by e-mail.

  • Registration for a course or workshop is always binding. Please also refer to the cancellation policy in our General Terms and Conditions (AGB).

    How to proceed: 

    1.  Search for the desired offer in the timetable and click on it.

    2.  The course/workshop will be displayed in detail. Now click on the «jetzt anmelden» (register now) button.

    3.  If you are not yet registered or logged in, you will now be asked to do so. You will need your e-mail address and password.

    4.  You will now be asked how you would like to participate. Select the appropriate product and click on the «weiter» (continue) button.

    5.  Now select your payment method and finalise the purchase.

    After completing the booking, you will receive a booking confirmation by e-mail.

    If you have purchased a new product, you will also receive the corresponding invoice by e-mail.

  • There are a limited number of spots available for all Nanea offers. Once this number has been reached, a waiting list is created. This means that you can still book the respective activity, but you will end up on the waiting list.

    If a spot becomes available in the desired activity, all participants on the waiting list will receive a push notification via the Eversports app (note: no e-mail will be sent). Therefore, make sure you have downloaded the Eversports app and have activated or authorised notifications from Eversports under «settings» on your smartphone.

    As soon as you receive a push notification, you can decide whether you want to register for the corresponding activity. There is no automatic registration! 

    Important: If you are on the waiting list and are no longer able or willing to take part, please cancel your spot on the waiting list. A full waiting list prevents other participants who would like to take part from joining the waiting list. Thank you!

  • Activate the «Automatischer Kalenderexport» (automatic calendar export) option in the Eversports app under «Profil» (profile) and «App Einstellungen» (app settings). 

    If you now make a booking, you can click on the «zum Kalender hinzufügen» (add to calendar) button in the booking confirmation to import your booking into your calendar.

  • You are already registered for a lesson and would like to cancel your registration.

    This is how you do it:

    1.   Go to the Eversports app or the online timetable on the Nanea website and log in.

    2.   Go to «meine Buchungen» (my bookings) in your profile. All your bookings will be displayed here.

    3.   Select the desired booking and click on the «von der Aktivität abmelden» (cancel activity) button if you are in the App or on the red «Teilnahme stornieren» (cancel participation) button if you are in the online timetable.

    You can cancel your booking free of charge up to 24 hours before the start of the lesson. In this case, the lesson will automatically be credited back to your client profile. For cancellations at short notice or no-shows, the lesson will be charged.

    Please note: It is possible to cancel lessons or courses in the app even after the cancellation deadline has expired. This is called a late cancellation and allows your spot to be released so that another client can book. In this case, no credit note or refund will be issued.

  • Registrations for courses and workshops are always binding. Cancellations or changes to bookings must therefore be made in writing by e-mail.

    Unless otherwise stated, the following cancellation conditions apply:

    • Cancellation up to 7 days prior to the start of the course or rebooking: cancellation fee of CHF 50.
    • Cancellation less than 7 days before the start of the course, cancellation of the course or no-show: 100% of the course costs.

    Course costs will only be refunded in the event of illness or accident and on presentation of a medical certificate. Nanea reserves the right to refund the course fee in the form of a credit.

    Please also read our General Terms and Conditions (AGB).

  • Private lessons or individual training sessions cannot be booked online. Please contact Nanea and arrange your preferred date. This way we can clarify what your needs are and you will get a training that suits you perfectly.

  • Registrations for an individual or private training session are always binding. Cancellations must therefore be made at least 24 hours before the appointment. Cancellations at shorter notice or no-shows will be charged in full.

    Please also read our General Terms and Conditions (AGB).

  • Yes, you can find it here.

  • You can either register for a lesson in the online timetable on the Nanea website or in the Eversports app and choose a subscription when booking. 

    If you would like to purchase a subscription independently of a booking, simply click on the «Preise» (prices) tab in the top right-hand corner of the online timetable on the Nanea website. There you can choose the subscription you want and pay directly.

    Please note that the validity of the subscription begins with your first booking.

  • In the event of illness or accident and on presentation of a medical certificate, the period of validity of a subscription can be extended. The same applies to longer journeys or for compelling professional reasons. Please apply for extensions before the start of your absence. There is no general entitlement to an extension. Retroactive extensions of subscriptions are not possible.

  • Yes, with pleasure. Find out what you enjoy the most! A trial lesson costs slightly less than a single entry and can therefore only be purchased once and only by people who have not yet attended regular lessons at Nanea and do not have a subscription.

    You can book the trial lesson directly via the online timetable on the Nanea website by selecting the lesson you want and then choosing the trial lesson instead of a single entry. You can pay directly online.

  • A lesson usually lasts 60 minutes.

  • Nanea works in small groups only. There are usually a maximum of 6-7 people in a group lesson.

  • No. However, you should have the desire to perceive your body in a focussed and mindful way and to work with and on it with precision and control. You should also commit to certain breathing patterns and exercise sequences and be open to corrections by your trainer. With a little patience, decisive, long-lasting changes are then possible.

  • Yes, Nanea is an active member of the Swiss Professional Association for Health and Exercise (BGB) and is also Fitness Guide certified. This means that Nanea is recognised by most health insurance companies. Ask your health insurance provider about cost sharing. On request, Nanea will be happy to provide you with a certificate for your health insurance company for reimbursement of the subscription costs. Single tickets are not usually covered by health insurance.

  • In principle, it is important to give the body enough time for rehabilitation during an acute injury phase. Afterwards, training with specially designed exercises is possible. Individual training sessions are better suited to this than group lessons.

    In any case, it is important that you consult your doctor before starting training. Please always inform Nanea about any injuries and your state of health.

  • Exercise can help to minimise discomfort during pregnancy and support the body’s own recovery processes after the birth. During pregnancy, however, the training should be adapted accordingly to meet the needs of the pregnant woman. Unfortunately, this is not possible as part of the regular group lessons. 

    The training sessions offered in the Nanea timetable are not designed for pregnant women. Please always let Nanea know if you are pregnant!

    Nanea will be happy to accompany you through pregnancy and postnatal recovery with private training sessions tailored to your needs.

  • It’s best to wear comfortable, rather tight-fitting clothes that you feel comfortable in. We train barefoot (the Nanea Studio has floor heating) or in non-slip socks. No sports shoes needed.

    Please bring a large towel to cover your mat (not compulsory) and a water bottle if you wish. 

    If you would like to train on the reformer and have longer hair, please tie your hair up. And please remove any loose/hanging jewellery.

    High-quality Pilates mats are available for all clients in the studio. However, if you prefer to train on your own mat, you are very welcome to bring it with you.

  • Yes, vouchers from Nanea are always a moving gift! Vouchers are now available online.

    This is how you proceed:

    1.  Go to the Nanea online timetable and click on the “Vouchers” tab at the top right.

    2.  Select the desired motif and choose the amount of the voucher. If you would like to write a personal message to the person receiving the gift, you can do so here.

    3.  Click on the “Continue to voucher purchase” button

    4.  Select the payment method and click on the “Pay now” button on the right

    5.  The voucher will be sent to you by e-mail after purchase (print@home).

    There is a code on the voucher. This can be entered by the recipient when booking online or alternatively redeemed directly at the studio.

    Click here to access the vouchers directly.

  • Insurance is the responsibility of the participants. If you train at Nanea, you are fully responsible for yourself and are responsible for taking out adequate insurance cover.

  • Group lessons do not normally take place on public holidays. Public holidays do not entitle you to extend a subscription.

  • In principle, yes. However, Nanea reserves the right to close the studio for holidays and further training. This will be announced well in advance.

    If the studio is closed, your subscription will be automatically extended for the duration of the closure.

  • If you are a Nanea client, you will receive the newsletter automatically.

    If you want to sign up for the newsletter as a non-client, you can do so here.

  • You can unsubscribe from the newsletter list at any time and without giving a reason. You will find a link at the bottom of every newsletter that you can use to unsubscribe from the newsletter.

  • You can view them here. By signing the health questionnaire, you accept the General Terms and Conditions (AGB).

  • The protection of privacy is very important to Nanea. Based on Art. 13 of the Swiss Federal Constitution and the data protection provisions of the Confederation (Data Protection Act, DSG), every person is entitled to the protection of his or her privacy and to protection against the misuse of his or her personal data. Nanea complies with these provisions. Personal data is treated strictly confidential and is neither sold nor passed on to third parties.

    In close cooperation with our hosting providers, we endeavour to protect the databases as best as possible against unauthorised access, loss, misuse or falsification.

    When you access our website, the following data is stored in log files: IP address, date, time, browser request and generally transmitted information about the operating system or browser. This usage data forms the basis for statistical, anonymous evaluations, so that trends can be identified, on the basis of which we can improve our offers accordingly.

  • Graubündner Kantonalbank, 7002 Chur
    IBAN: CH41 0077 4010 3650 8730 0
    Account: 10 365.087.300
    BC no.: 774
    In favour of: NANEA Pilates, Franziska Clavadätscher, Vietta Provizel 2, 7505 Celerina

Do you have any more questions?

Nanea looks forward to hearing from you.