FAQ

You are very welcome at Nanea! But please register for each lesson and each course/workshop beforehand. There are only a limited number of spots available.

If you would like to train with Nanea on a regular basis, please register for our online booking system.

If you rarely visit Nanea (e.g. you’re on holiday here), you can just send us a text message or call us on mobile +41 79 176 37 03 to sign up.

We are looking forward to seeing you!

Nanea works with the booking system fitogram. It allows you to book or cancel your lessons and courses anytime, anywhere via smartphone, tablet or PC and you can also see where spots are still available.

If you already have a fitogram account, e.g. from another studio using the same booking system, all you need to do is log in.

If you do not have a fitogram account yet and are new to Nanea, you have to register once. This is very easy and of course free of charge.

This is how you do it: 

Step 1: In the Nanea timetable you can see the current lessons, courses, workshops, etc.

Step 2: Select the desired offer you would like to sign up for and click on «Book».

Step 3: You will now be taken to the course overview where you can opt for a subscription or a single entry. Click again on «Book».

Step 4: To complete the booking, you need a fitogram account. If you don’t have one yet, you can now enter your first name, last name, your email address and a password in the lower part of the page.

Step 5: Once you have registered, you can choose the payment method you want to use to pay for your subscription or single entry (e.g. PayPal and others). Then you complete your registration by clicking on the button «Order now». Done!

With your fitogram account you can now book, manage and partly even cancel lessons, courses and workshops of Nanea.

You can register online until 2 hours before the beginning of the lesson.

This is how you proceed:

Step 1: In the Nanea timetable you can see the current lessons.

Step 2: Select the desired lesson by clicking on «Book».

Step 3: You will now be taken to the course overview where you can opt for a subscription or a single entry. Click on «Book» again.

Step 4: To complete the booking, you need a fitogram account. If you don’t have one yet, you can now enter your first name, last name, email and a password in the lower part of the page. Otherwise you log in now.

Step 5: Once you have registered (or logged in), you can now choose a payment method to pay for your subscription or single entry (e.g. PayPal and others). Then you complete your registration by clicking on the button «Order now». Done!

Every booking will be confirmed by email.

You can register online until 24 hours before the beginning of the course/workshop.

This is how you proceed:

Step 1: If you receive the Nanea Newsletter, you can either register directly for a specific course/workshop using the link in the newsletter or select a course/workshop in the Nanea timetable.

Step 2: You will then be taken directly to the desired course in the booking system and select it by clicking on «Book».

Step 3: Now you are in the course overview where you can book a subscription or a single entry. Click on «Book» again.

Step 4: To complete the booking, you need a fitogram account. If you don’t have one yet, you can now enter your first name, last name, your email and a password in the lower part of the page. Otherwise you log in now.

Step 5: Once you have registered (or logged in), you can now choose a payment method to pay the course fee (e.g. PayPal or others). Then complete your registration by clicking on the button «Order now». Done!

Your booking will be confirmed by email.

Registration for a course or workshop is always binding. Please also refer to the cancellation policy in our General Terms and Conditions (AGB).

A limited number of spots are available for all Nanea offers. Once this is reached, you will be placed on a waiting list and will be notified as soon as a spot becomes available in the requested lesson or course/workshop and you can move up. Until then you don’t need to do anything.

If a spot becomes available in the desired lesson or course/workshop, you will automatically be registered for it and will receive confirmation by email. So if you end up on the waiting list, check your mailbox from time to time.

Private lessons (personal trainings) cannot be booked online. Please make an appointment with Nanea. You can reach us by email or phone +41 79 176 37 03. Nanea reserves the right to request your credit card as security for the booking/reservation.

After you have successfully registered for a lesson or course/workshop, you will receive a confirmation by email. In this email you will find a calendar icon called «Booking.ics». Click on this icon to integrate the appointment into your calendar.

Note: The appointment is autonomous. If you (or Nanea) have to cancel the appointment, the appointment must be manually removed from your calendar.

You are already subscribed to a lesson and wish to unsubscribe? This can be done online until 2 hours before the beginning of the lesson.

This is how you proceed:

Step 1: Log in under your fitogram account.

Step 2: At the top right you can generate an overview of all your appointments or orders. Now click on the lesson you want to cancel.

Step 3: To book a new date instead of the date you want to cancel, simply click on «back» and select the new date in the calendar. If you have a subscription, it will now be displayed under «Subscribe with». To register for the new appointment with an existing subscription, simply click on «Book». Alternatively, you can also buy a new, additional product (e.g. single entry or new subscription) here and then register with it (appears under «Register with») by simply clicking on «Book».

Step 4: If you now go to the «Dates» tab at the top right, you can see your bookings.

Step 5: If you do not want to book a new or different date, you can simply click on «Cancel» and your subscription will again be credited with a credit/point.

Important: Please note that you can only opt out without charge online up to 2 hours before the beginning of the lesson. In case of cancellation at short notice (e.g. verbally or by SMS) or in case of no-show, the lesson will be fully charged.

Registrations for courses and workshops are generally binding. Cancellations or changes of bookings must therefore be made in writing. You can send us an e-mail.

The following cancellation conditions apply:

• Cancellation up to 7 days before the start of the course or rebooking: Fee of CHF 50.
• Cancellation less than 7 days before the start of the course, in case of cancellation or no-show: 100% of the course costs.

A reimbursement of course fees will only be given in case of illness or accident and only upon presentation of a medical certificate. Nanea reserves the right to refund the course fee in the form of a credit.

Please also read our General Terms and Conditions (AGB).

Registrations for a private or personal training are generally binding. A cancellation must therefore be made at least 24 hours before the date. In case of a cancellation at short notice or no-show, the costs will be charged in full.

Please also read our General Terms and Conditions (AGB).

Yes, you can find it here.

You can either register for a lesson in the Nanea timetable and then directly choose the appropriate subscription.

If you would like to buy a subscription independently of a course registration, simply go to the Nanea timetable and click on the «Prices» button in the top left corner of the drop-down menu. There you can choose your subscription and pay directly.

The validity of the subscription starts with the date of your first booking.

Here you can find an overview of all subscriptions with validity and prices.

In the event of illness or accident and upon presentation of a medical certificate, the validity of a subscription can be extended. The same applies to longer journeys or for compelling professional reasons. Please apply for extensions in writing and by email before the start of your absence. There is no general entitlement to an extension. Retroactive prolongations of subscriptions are not possible.

Yes. Find out what you enjoy the most! A trial lesson costs less than a single entry and can therefore only be purchased once and only by people who have not yet attended regular lessons at Nanea and do not have a subscription.

You can book the trial lesson directly via the Nanea timetable on the website by selecting the desired lesson and then choosing the trial lesson instead of single entry. You can also pay directly through the booking system (or later at the studio).

If you don’t have an account for the booking system yet or don’t want to get one, you can register for a trial lesson via text message (+41 79 176 37 03) or email.

We are looking forward to seeing you!

Yes, give away movement! You can not yet order and pay the vouchers online at the moment. Simply send us an email with the desired amount, the recipient and billing address. We will gladly send the lovingly wrapped voucher to your desired address.

A voucher from Nanea is definitely a moving gift!

Yes, Nanea is a member of the «Berufsverband für Bewegung und Gesundheit Schweiz (BGB)» as well as «Fitness-Guide» certified and therefore recognised by the Swiss health insurance companies. Please contact your health insurance company for information on cost sharing. If you wish, we can issue a confirmation for your health insurance company to reimburse the course costs.

Insurance is in the responsibility of the participants. If you train with Nanea, you are fully responsible for yourself and for an adequate insurance coverage.

There are usually no group lessons on public holidays. Holidays do not entitle you to extend your subscription.

Basically yes. However, Nanea reserves the right to close the studio for holidays and further education of the trainers. This will be announced in good time.

If the studio remains closed due to holidays or further training, the subscriptions are automatically extended for the duration of the closure.

Nanea Pilates also reserves the right to adjust or reduce the offer in the off-season.

Register right here.

You can unsubscribe from the newsletter list at any time and without giving reasons. In each newsletter you will find a link at the bottom to unsubscribe from the list.

The protection of privacy is very important to Nanea. Based on Art. 13 of the Swiss Federal Constitution and the data protection provisions of the Confederation (Data Protection Act, DSG), every person is entitled to the protection of his or her privacy and to protection against the misuse of his or her personal data. Nanea complies with these provisions. Personal data is treated strictly confidential and is neither sold nor passed on to third parties.

In close cooperation with our hosting providers, we endeavour to protect the databases as best as possible against unauthorised access, loss, misuse or falsification.

When you access our website, the following data is stored in log files: IP address, date, time, browser request and generally transmitted information about the operating system or browser. This usage data forms the basis for statistical, anonymous evaluations, so that trends can be identified, on the basis of which we can improve our offers accordingly.

You can find the complete privacy statement of Nanea here.

Graubündner Kantonalbank, 7002 Chur
IBAN: CH41 0077 4010 3650 8730 0
Account: 10 365.087.300
SWIFT/BIC: GRKBCH2270A
BC no.: 774
In favour of: NANEA Pilates, Franziska Clavadätscher, Vietta Provizel 2, 7505 Celerina